Our approach

We help you put your change plans into action so you can seize new opportunities and stay competitive. By helping your people embrace new ways of doing things, we make sure you achieve change that lasts.

What we can do for you

From our work across the public and private sectors, we know it takes more than new structures and processes to make change stick. It takes inspired leadership, genuine engagement and new ways of thinking and behaving.

Here’s how we can help:

• Developing the case for change – we help your senior leaders clarify their vision and build a case for change that makes sense rationally and emotionally
• Designing your change strategy – we help you understand what’s driving change, how it will affect your organisation and what’s the best way to approach it
• Delivering change – we work as part of your change delivery team, providing flexible support in a way that works for you. We can define a framework for delivering change and help you develop the tools and skills to bring it to life
• Shaping your organisational culture – we’ll get your people thinking and working in new ways so you achieve the results you want from change
• Engaging your people – we help you share your vision, with innovative communications that win hearts and minds, and engagement events that let people experience the future
• Developing your change leaders – we’ll give your leaders the personal awareness and practical tools they need to lead people through change more effectively.

How we’ll work with you

We’ll work closely with you to understand the questions you want to answer and the insights you need. Our agile approach means you’ll never be far from having a working product.

Building a change management mindset begins early in any effort – prior to development of new project ideas. It should begin with building an organization of leaders who understand:

• How to lead and manage change
• How the intersection of strategy, culture and job performance align within an organization
• How to embrace change-oriented talent, structures and tools
• How to engage, communicate and measure
• How to develop the right governance framework to make it work

This people-oriented foundation supports all your efforts going forward. It builds alliances, breaks down silos and provides the processes and tools your business needs to be successful.

Our change management services can help you build that strategic foundation and guide your most challenging enterprise, program and project-level people transformations. We’re strategic. We’re creative. We’re flexible. And we work with you not just to design but successfully implement change that creates lasting transformation.

The Goals of Organizational Change Management

Our organizational change management consulting approach is iterative, embraces agility and involves ​people at all levels in fostering alignment and adoption, minimizing business risk and impact. Our goal is to​

1. Drive leadership vision alignment and change strategy​.
2. Activate sustainable change networks throughout the org​anization.
3. Foster continuous two-way communication and engagement​.
4. Implement learning as an on-going initiative versus a one-time event​.
5. Measure readiness and adoption throughout the initiative’s life cycle​.

In the digital era, change has become the new constant. Yet 70% of change initiatives fail. Why? Value is only realized when people change the way they work. Our best practice approach addresses this key factor and puts people at the heart of the change management process.

Change management focuses on the “people side” of organizational change and comes from both an individual and an organizational perspective.

What is change management?

Successful change management arises when leaders and managers throughout an organization truly champion the initiative. Project management and change management are complementary tools that support and realize project success; project management is the “technical” side and change management is the “people” side. Change management is most effective when launched at the beginning of a project and integrated into your project activities.

Change Management Drivers

CUSTOMER EXPERIENCE

The implementation of a customer centric approach is a process that puts the customer at the heart of the business activity. Starting from the basics with a customer journey mapping workshop conducted by our CCXP certified professionals.

DIGITAL TRANSFORMATION

Any customer centric strategy needs to be supported by a digital transformation program that aims to transform the business insights into tangible actions. With end-to-end innovative solutions, based on Microsoft platforms, we are able to deliver best in-class interaction channels.

EMPLOYEE EXPERIENCE

Your employees are key to ensuring successful adoption across the business. Integrate change management as part of the project lifecycle accompanied by our change management team. Together we focus on closing the gap between technology investment and employee engagement.

Prodware’s Change Management Model

Prodware’s Change Management framework combines Prosci ADKAR model and methodology with our best practice in change related to a customer centric approach to Digital Transformation.

Organizational Change Management

Shifting a culture requires a delicate, systematic, and well-planned approach to avoid failure and affect positive change.

KP-Daltys can help guide your organization through the necessary transition, ensuring you are ready for change, are prepared to lead the change, and are able to validate that change has occurred.

Change Readiness Assessment

A Change Readiness Assessment documents your organizational climate in terms of its culture, its history with change/transformation initiatives, and its resistance to change. KP-Daltys uses a series of diagnostic tools to determine your organization’s readiness for a successful transformation effort. Information on attitudes and behaviors gathered during stakeholder interviews and surveys allows us to collectively identify areas of concern and barriers you are likely to encounter during your change efforts.

Change Management Action Plan

A Change Management Action Plan defines the transition path from the old way of doing business to the new. For each area of concern identified in the Change Readiness Assessment, KP-Daltys works collaboratively with your organization’s change agents to develop specific action steps to help mitigate the impact of the change management issues. These actions are designed to help overcome resistance, reduce the impact of past history, and convey a shared vision for acceptance into the business culture. Documented communication strategies are essential to ensure that stakeholders are receiving critical pieces of information at the right intervals.

Change Monitoring & Reinforcement

Change Monitoring & Reinforcement activities are essential to validate the change has been accepted and put into practice. To monitor change progress, KP-Daltys can help you perform periodic reviews of the change initiatives identified in the Change Management Action Plan to confirm the transition is moving along as planned. If these reviews indicate something is going awry, it serves as a trigger to immediately initiate actions required to address the issues so change efforts do not falter. Our change reinforcement services support cultural acceptance and include mentoring, coaching, workshops, and training.